Appointments: Patients are seen by appointment only. We try our best to run on time. Therefore, if you are more than 15 minutes late, it is up to the discretion of the doctor whether we will be able to see you at your time slot. You may be asked to reschedule.
As a courtesy, and to help patients remember their scheduled appointments. The office sends text message, emails, and phone call reminders a week in advance of the appointment time.
If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you, and accommodate those patients who are waiting for an appointment. As a courtesy to our office as well as to those patients who are waiting to schedule with the physician, please give us at least 24 hours’ notice.
If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $40.00 fee for established patients and $75.00 for procedure appointments. This “no-show charge” is not reimbursable by your insurance company. You will be billed directly for it.
After three consecutive no-shows to your appointment, our practice may decide to terminate its relationship with you.
I understand the “no-show” policy and agree to provide payment, which may be charged $40.00 fee for established patients and $75.00 for procedure appointments for any no-show of a scheduled appointment. I understand that I must cancel or reschedule any appointment at least 24 hours in advance in order to avoid a potential no-show fee.
Patients must satisfy any unpaid balances before requesting future services.
Office Hours: Our office hours are 8:30 A.M. to 4:30 P.M. Monday through Friday, and we are closed from noon to 1pm for lunch. Dr. Nguyen or a covering physician is available 24 hours a day for urgent situations.
TREATMENT:
Medication: We prescribe the medication that we feel is best suited to your condition. If this medication is not covered, or has a very high co-pay, we would need to be provided with alternatives that are financially acceptable to you.
Refills: Please plan ahead for your prescription refills. If your prescription says no refills, please call your pharmacy. They will process an electronic or fax request to us. We need at least 24 hours notice to process the authorization.
MEDICAL RECORDS AND FORMS:
Our office follows the rules set forth by the Texas Medical Board when preparing and furnishing medical records. A $25.00 charge for the first twenty pages and $.50 per page for every copy thereafter is what they consider to be a reasonable fee. This fee includes the cost of copying and postage. Payment must be made prior to the release of the records. We ask that you allow 15 business days to process this from the date of the written request.
Copies of diagnostic tests or immunization records only will be provided at no charge with 48 hours notice.
If you require a form or a letter to be completed by the physician (other than excuse notes), a 48 hours notice is required. There will be a $25.00 charge for this service. Thank you for choosing Dr. Aimee Nguyen. Please let the receptionist know if you would like a copy of this for your records.