When someone shares a template with you, the link should open a page showing all templates that user has shared with you.
If the link you were sent takes you to the general templates page, or you don’t see the template you were expecting among the shared templates, it could be that settings were changed, or the form wasn’t saved before it was sent to you.
Check with the sender to make sure:
- The Share as Template option is enabled in the form settings.
- The form has been saved.
- The title of the form has not changed, which would invalidate the previous share link.
This will usually fix the problem. Simply have the sender correct the settings and/or save the form and resend it. If that doesn’t work, contact our support team.